Client Complaint Policy

 

First Choice Credit Management strives to provide exceptional service to our clients. We do our very best to make sure every single client feels like they are taken care of and that their concerns are heard and addressed immediately.

 

If our clients feel that they have not received the highest possible level of service, courtesy or respect, we encourage and welcome any feedback, comments, complaints, criticism and will respond promptly.

 

In the event that you are unsatisfied with any aspect of our company or service, please first direct your concerns or complaint with the representative you are working with. If you’re not completely satisfied with the resolution or not able to reach them as quickly as you’d like, we will involve a manager or director to try and resolve the matter as soon as possible. To help us resolve your complaint and/or properly address your concerns, please contact us at the information below and include the following information in your correspondence.

 

1.  A detailed and clear description of the complaint and any suggestions you may have that would resolve your grievance.
2.  Details of any relevant information relating to employees or representatives that you have had with us relating to the issue.
3.  Your complete contact information including: Full Name, Phone Number, Address, Email address.
4.  Direct your correspondnace to:
Email: info@firstchoicecm.com
U.S. Mail: 1665 Palm Beach Lakes Blvd., Ste 800, West Palm Beach, FL

 

 

What to expect next:

 

You can expect to receive a response from us by phone and/or email within 3 business days after receiving your complaint. We strive to resolve all complaints immediately but more complex issues may take up to 10 days. We will remain in contact with you until the complaint is addressed.